Shipping / Order Fulfillment
Once we receive your order and payment, we will send an email confirmation. Your order will be sent via ground service of our choosing unless otherwise requested. Your company is responsible for all applicable shipping and insurance charges, as itemized on your invoice from Your Baby Products. All orders ship from Orange County California within 2-4 business days unless otherwise stated on invoice.
Shipping is determined once everything is pulled and weighed. There variables that can change the rate, so we always try to find the cheapest. Rates come down to weight and destination. Depending on the location and how small the box(s) come out to being, will be able to find the cheapest shipping cost. We ship via USPS and/or FedEx unless instructed otherwise. If you have any issue, please contact Customer Service.
Your Baby Products is dedicated to our customer’s 100% satisfaction. We will issue a refund/credit if you are not satisfied with your purchase and notify us within 7 days of product receipt. Returned product must be in brand new condition with all packaging enclosed in the exact condition in which you received them. It must be returned in the original packaging and in saleable condition. Beyond 7 days the Returned product is subject to a 10% restocking charge and must be returned freight prepaid. Shortages or Claims must be brought to our attention within 7 days of receiving merchandise.
It is very important to inspect your product thoroughly before accepting and signing for your packages. The only way to be certain is to fully unpack and examine the contents carefully before signing. Legally, by applying your signature, you are signing a document stating that you have inspected the item and it is in good condition. We have no recourse when the item is signed for, any later claim for un-noticed ("hidden/concealed”) damage must be filed by you with FedEx/UPS/USPS.
Many times it is common practice by FedEx to leave packages on your doorstep if no one is available for signature. Again, please inspect the package by fully unpacking and examining the contents. If you notice damage to the product during your inspection, please call our customer service department immediately. Claims must by filed within 5 days after receipt. Please call our customer service department immediately and we will issue a return goods authorization (RMA) form if claim is made within the time frame stated.
Your Baby Products does not sell, rent, share or otherwise disclose our clients’ personal or company information. However, pertinent information may be disclosed, under the guidance of law, to verify sales tax exempt status for wholesale customers and to prevent credit card fraud.
General Notes and Policies
- After signing for and accepting your merchandise, you are responsible for all damage claims.
- You must contact us within 5 days of receiving your merchandise if your product is damaged.
- In the event of a product damage return, you must contact customer service to receive a return merchandise authorization number (RMA)
- All returns are subject to a 10% restocking fee.
- Shipping and handling charges to and from are not refundable.
- Your Baby Products reserves the right to refuse all returns.
All prices are subject to change without notice, unless otherwise specified in writing.